Privacy Policy

Privacy Policy

Thank you for signing up and subscribing to the Pink Muhly website. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect and use your personal information.

Collection of Personal Information
When you sign up and subscribe to the Pink Muhly website, we may collect certain personal information from you. This information may include your name, email address, and any other information you provide to us during the sign-up process.

Use of Personal Information
We use the personal information collected from you to provide you with the services and features offered on the Pink Muhly website. This includes sending you newsletters, updates, and promotional materials related to our products and services.

We may also use your personal information to improve our website, customize your user experience, and analyze user trends and preferences.

Disclosure of Personal Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your personal information with trusted third-party service providers who assist us in operating our website and conducting our business. These service providers are obligated to keep your information confidential and are only allowed to use it for the purposes specified by us.

Security of Personal Information
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy
We reserve the right to update or change this privacy policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

Contact Us
If you have any questions or concerns about our privacy policy, please contact us at [email protected]

(official@pinkmuhly.com)

Terms and Conditions

By using this website, you agree to be bound by the Terms and Conditions of Use. Please read them carefully before using or purchasing from this website. 

Pink Muhly Ltd. Co reserves the right to change the Terms and Conditions of Use, in whole or in part, and shall provide you with notice of such changes through any reasonable means. 

Terms of Service

Purchase and Delivery – DOMESTIC

  • All requests are subject to a return verification process of seven (7) working days.
  • Pink Muhly Ltd. Co reserves the right to limit or decline returns for refund or exchange regardless of whether the customer has a receipt.
  • Pink Muhly Ltd. Co reserves the right to change their return policies and/or reject any exchange requests for any reason without prior notice.
  • Pink Muhly Ltd. Co reserves the right not to refund and/or exchange the damaged goods (broken, dented, scratched, washed, burned, and other signs of damage).
  • Pink Muhly Ltd. Co. insures each purchase while it is in transit until it is delivered to the customer’s delivery address. The company requires a signature/photos/video for any goods delivered, at which point responsibility for the purchased items passes to the customer.
  • Pink Muhly Ltd. Co does not consider damaged items caused by a third party, such as the courier and other delivery methods, faulty.
  • Pink Muhly Ltd. Co is not responsible for any delays caused by the destination or courier. 

Purchase and Delivery – INTERNATIONAL

  • All sales are final for orders outside of the Philippines. 
  • Pink Muhly Ltd. Co is not responsible for any delays caused by the customs clearance processes of the destination.

Payment Policy

  • Payment can be made by selected credit cards, bank transfer, digital banking services, and any other methods advertised on the website.
  • Payment will be debited and cleared from the customer’s account upon dispatch of their order.
  • All credit card transactions on this site are processed using Paypal, Moneybookers, and/or Smart Money.
  • All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of the customer’s payment card refuses to authorize payment to Pink Muhly Ltd. Co, the company will not be liable for any delay or non-delivery.

Refund/Exchange Policy

Only product/s that meet the following criteria are eligible for refund/exchange:

  1. Must have been purchased directly from the Pink Muhly website (www.pinkmuhly.com)
  2. Must be unused and in their original package
  3. The reason for refund/exchange must only be either of the following:
    1. Delivery of wrong product/s
    2. Delivery of damaged product/s
  4. Requests for refunds or exchanges must be filed within seven (7) days of receipt of the product. To do so, fill out the form here. ( link )

Product/s that fall under any of the items in the list below are not eligible for refund/exchange:

  1. Product/s damaged by fire, water, smoke, or other influences beyond the company’s control
  2. Product/s not purchased directly from the Pink Muhly website (www.pinkmuhly.com)
  3. Product/s that were delivered in error but not reported within seven (7) working days

Pink Muhly will process the refund/exchange within seven (7) working days after the acknowledgment of the request, except in instances of force majeure wherein the process can take longer.

Process – Refund

  1. The customer will receive an email from the company once their request for a refund is approved or declined.
  2. Once approved, the customer must ship the product/s to the following address within five (5) days: Door 203 LDL Commercial Bldg., corner Amazon St. Bacaca Road, Davao City, Philippines, 8000.
  3. The customer must initially shoulder the shipment charges and take full responsibility for the risk of loss on all return shipments. 
  4. If the company is proven accountable for returned product/s, shipment charges are also subject to refund, provided that the customer submits an official receipt to the company. Otherwise, no refund for shipment charges shall be issued.
  5. Upon receipt of the product/s, the company shall process the refund within five (5) days based on the customer’s preferred mode of payment.

Process – Exchange

  1. The customer will receive an email from the company once their request for an exchange is approved or declined.
  2. Once approved, the customer must ship the product/s to the following address within three (3) days: Door 203 LDL Commercial Bldg., corner Amazon St. Bacaca Road, Davao City, Philippines 8000.
  3. The customer must initially shoulder the shipment charges and take full responsibility for the risk of loss on all return shipments. 
  4. If the company is proven accountable for returned product/s, shipment charges are subject to refund, provided that the customer submits an official receipt to the company.
  5. Upon receipt of the product/s, the company shall process the exchange of the same product/s within five (5) days. 
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